Reception Manager – Multi Site

Reception Manager

Multi-site role

London

Salary up to 50K

First impressions matter – and this role owns them.
If you’re someone who thrives on guest interaction, runs a tight reservations operation and knows how to lead from the front, this is a seriously strong opportunity.

We’re recruiting a charismatic and experienced Reception Manager to lead the front desk and reservations function across a group of premium, food-led restaurants in London. This is a hands-on role where you’ll set the tone, manage guest flow and ensure every experience feels seamless and personal.

You’ll work closely with senior leadership across multiple sites, playing a key role in shaping guest experience and driving standards across the business.

What You’ll Be Doing

• Leading, training and inspiring the reception team
• Managing reservations, enquiries, VIP bookings and guest flow
• Acting as the face of the business – setting standards and tone
• Building strong relationships with guests to enhance repeat visits
• Supporting wider restaurant operations during peak service
• Maintaining accurate reservation systems and processes
• Driving performance through reporting and team development

What We’re Looking For

• Minimum 4 years’ experience in a similar reception or reservations role
• Background in premium, high-volume or luxury environments
• Confident using reservation systems (SevenRooms experience preferred)
• A natural host – confident, charismatic and guest-focused
• Strong leadership, organisation and communication skills
• Impeccable presentation and professional approach
• Calm, flexible and confident under pressure

The Details

• 48 hours per week
• Shifts across 10:00-22:30, 7 days a week
• Multi-site role across key London locations

If you’re someone who takes pride in delivering standout guest experiences and leading from the front… this is one you should seriously look at. Apply.

INDFOH