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Top Qualities To Look Out For When Hiring Hospitality Staff

One of the things that never ceases to amaze us about the hospitality industry is the incredible power of a positive attitude. It’s like a secret ingredient that can turn a good dining experience into an unforgettable one.

A few months back, we were on the hunt for a General Manager for a bustling cafe in the heart of London.

During the interviews, there was a candidate whose energy was infectious, her positive attitude and approach to work was like a breath of fresh air. She landed the position with the cafe and to no surprise she was an asset to the entire team. We have regular check-ins with each of our clients but with this particular client she is still a regular topic of conversation. We found ourselves extremely proud to have played a part in her development and it just goes to show how a fantastic attitude can truly transform the atmosphere in a workplace. Within this blog, we’re going to take a look at some of the top qualities to look out for when you’re on the hunt for that next awesome team member!

Being Flexible

Flexibility is like a secret superpower in this fast paced industry. Whichever venue you’re working in, you never quite know what’s coming your way.

It’s the ability to adapt, switch gears and tackle unexpected challenges with ease that truly sets apart the stars of the hospitality world. So, as you look for your next team member, remember that flexibility is more than a skill, it’s a mindset that can turn any situation around.

The Art of Great Communication

Whether it’s a warm greeting, a great recommendation or a reassuring smile – any of these things can completely change someone’s day, not just for a customer but also your colleagues.

Beyond transactions, hospitality is all about building connections. Staff who have great communication skills make guests feel welcome and appreciated, fostering loyalty and repeat business.

Team Player Vibes

Now, let’s talk about the importance of being a team player. It’s not just about individual excellence, it’s about the magic that happens when everyone works together seamlessly. The world is good when orders are delivered promptly, tables are cleared swiftly and guests’ needs are met.

A united team not only benefits the customer but also contributes to a positive work environment for all. When everyone is working well together, staff are happier, more motivated and it reflects in their interactions with guests.

Going Above and Beyond

Surprising a regular with their favourite dessert on the house, or recommending a perfect wine pairing. These gestures make the visit unforgettable. Exceptional service builds a reputation that extends beyond a single visit. Word of mouth recommendations and positive online reviews can significantly boost the reputation of any venue. These small things all make a big difference.

When it comes to the top qualities to look out for when hiring staff in the hospitality industry, one thing is abundantly clear, crafting the perfect team is no small feat. It’s not just about finding skilled individuals, it’s about assembling a group that collectively possesses the above qualities that truly matter.

So how can we help?

We specialise in discovering the stars of the hospitality world. Let us help you find the perfect addition to your team by clicking here